Dyson vacuums, just like anything ever made can have something go wrong with it. I have heard some people that had an issue with their Dyson blow up over it and turn their back on Dyson forever because it had an issue. Give me a break. For whatever reason, things can and do happen, but that's why there is a warranty on Dyson, and that's why there are people out there trained to take care of those things when they do happen.
Unless it's something minor, like a bouncy ball stuck inside the hose, it's probably good to NOT try to be Mr. Fix-it with your Dyson if you don't know what you are doing. There are vacuum repair shops all over the country, and nearly all of them will gladly take your Dyson in for a repair, but STOP BEFORE YOU DO!!!!!!!! First off, many of these repair shops hate Dyson for various reasons (I'll cover that in another post), and would love to tell you how much of a piece of junk your Dyson is, and the proof is that you had to bring it in for a "common" problem, and then try to sell you some expensive mediocre bagged vacuum. AUTHORIZED DYSON SERVICE CENTERS are the only place you should drop it off. They are the only ones who Dyson will pay for doing the work, and the only ones who can legitimately get authentic Dyson parts. Service centers who are not authorized by Dyson get knock off parts that look the same and can function the same, but if they cause the vacuum to malfunction, Dyson will void your warranty. If there is an issue with your Dyson, the steps to take are:
1. Call Dyson customer service (the sticker with the phone number is on your vacuum) 1-866-MY-DYSON
2. They will try to troubleshoot over the phone with you (be patient with them as they try to isolate the problem)
3. If you can't figure it out via phone, they will refer you to the Authorized Service Centers close by
4. If none are close by, they will pay for your Dyson to be shipped somewhere to be fixed
Don't expect your Dyson to be fixed the same day, or even in the next couple days. Give it at least a week, and go from there. Remember that these repair shops are hounded all day long about people who want their vacuums back immediately because the mother-in-law is coming that weekend and the house has to look good, and everyone thinks their vacuum should be priority #1. They are usually waiting on parts from the manufacturers, have thirty vacuums that came in before yours, and will get it done as quickly as they can.
Lastly, let's face it, sometimes the vacuum breaks for reasons we had nothing to do with, and other times because we were a bonehead in what we were doing (like sucking up dog puke or vacuuming out the tool box). If it breaks because of something foolish we did, no warranty covers that, so don't expect it to; and have some character and don't try to lie to the repair shop about what happened to try to get out of paying for your mistake. These guys can see right through you; especially once they open up your vacuum and easily see whay really happened.
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