This is not surprising at all. I have worked for years with different vacuum shops, their owners and employees; some are great, some are not so great, and some I frown at if I happen to drive by.
As a customer walking into a shop like that, you assume that these guys are as close to expertise as you are going to find, and for the most part, you would be correct. They know the ins and outs of almost every vacuum that has come across the market for decades, which is pretty impressive. They see the trends of broken components, garbage models, good models, technology, and so on. They know their stuff.
Yet if you went to five different vacuum shops across your closest big city and asked them which vacuum they would recommend as the best, you would likely get three or four different answers; and you would be lucky if you found one that said Dyson. They would throw out the name of whatever they have the largest collection of and go on to show you all the benefits and half an hour later, your walking out with a bagged vacuum with some extra bags. They will likely never sell you a Dyson if they don't have to. If you ask them about Dyson, much of what you will hear will be negative. Probably the only decent thing they might say is along the lines of, "It's the best bagless vacuum, but..." To not make this post too long, I'll split it up, so to go to the next post:
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